Complete Care Services
We’ve worked closely with businesses and municipalities for many years, refining and perfecting the way we provide IT support and service. While many MSPs work to solve issues after they happen, we are proactive in our approach, working to solve potential issues so there’s less chance of an issue disrupting your business.
Unlimited Help Desk Support
We’re here for you during your work day to help as much as you need. We don’t use an overseas call center – all calls are answered by our own team of experts, who are located right here in Edwardsville, Illinois.
Proactive System Security and Maintenance
We take a proactive approach to keeping your systems secure and operational, preventing the most common issues from disrupting your business.
- Automated System Updates & Security Patches
- 24/7 Device Level Monitoring
- Nightly Server Backups
- Cloud managed Anti-virus
Network Inventory and Documentations
Eliminate wasteful spending and plan for the future by having a detailed understanding of what equipment your organization or business owns, including a comprehensive breakdown of your equipment warranty coverage.
Technical Business Needs Assessment
We’ll get to know your business, and how you use technology right now. We’ll discuss how your company plans to grow and whether you have the right systems in place to support it. Then we’ll recommend technology that will best support your business goals.
End User Training
We’ll work with your employees to train them on the applications that help keep all of your devices safe and secure.
Three Tiers of Complete Care
Complete Care Remote: We provide service and support to customers remotely throughout the business day. Access to FTS’s full proprietary 24/7 event monitoring and proactive risk mitigation platform is included. This is the most affordable way to ensure security and uptime for your business.
Complete Care On-Site: In addition to the proactive services and support provided to Remote subscribers, technicians are available to provide on-site support for On-Site customers as required during the workday. The perfect option for customers who want eyes-on, hands-on support when it’s necessary.
Complete Care Premium: The ultimate level of support, Premium provides 24/7 remote monitoring AND 24/7 on-site presence as required. For demanding customers that require maximum uptime and total support coverage.
Transitioning to Complete Care
We understand that transitioning from internal IT to managed services, or moving from an existing Managed Service Provider to a premier provider such as Fowler Technology Services, can be stressful. We manage the process completely, relieving those stresses while keeping you in the loop every step of the way. An FTS Complete Care transition is the beginning of what we hope to be a long partnership, distinguished by best-in-class support and tremendous Return on Investment (ROI) for our customers. Let us create an excellent Complete Care on-boarding experience for you!
A Sample of Success
Server Design & Installation
- Designed and moved a client from an independent virtual environment with many points of failure to a four server integrated solution that utilizes shared storage and offers redundancy and hardware fault tolerance.
Fowler Technology Services
200 Lakefront Parkway
Edwardsville, IL 62025
TOLL-FREE 855.239.9003
DIRECT 618.797.9003
Proactive Approach to IT
Many managed IT providers take a reactive approach, resolving issues
after they happen. The FTS team of proactive experts puts the tools in
place to capture events and mitigate issues before they happen,
resulting in less chance of service disruption and downtime.
Ready to get started?
Schedule your introductory call today to learn more about why Fowler Technology Services is an industry leader in managed IT support, business phone systems, building security and surveillance, phone services, and network and wifi for companies and municipalities.
